Terms & Conditions

 

  • Pre-booking is required for photo session, we recommend booking in advance to secure your preferred time/ date. Please call : 04 323 3541/ 052 750 4739.
  • If you cannot make your appointment, 48 hours notice should be given for cancellation.
  • For location shoot 50% deposit and completed brief is required to confirm your booking.
  • If you are using a voucher and you cancel your appointment, you may only reschedule the booking once. If you reschedule a second time the voucher will no longer be valid.
  • Hospital vouchers are valid up to 60 days from the birth date, you may be required to show your hospital receipt for proof of date.
  • Vouchers cannot be combined.
  • Vouchers cannot be used in conjunction with any other promotion.
  • Only one voucher is allowed to be used within 12 months.
  • Our voucher is not valid post the expiry date and the decision is final.
  • Use of phones/cameras is not allowed within the photoshoot.
  • Following from your shoot, we will inform you the images are ready to be viewed. If there are any delays in sending your selection back to us, there may be a delay in post production. We recommend to make your choices within 1 week of receiving/ viewing to avoid any delays.
  • From the date of your shoot we will keep your images on file only for 3 months. If for any reason you cannot collect/ view the images in this time, upon email request we will extend this time for up to 6 months only. After 6 months your images will be deleted, if no email request is given images will be deleted after 3 months.
  • Once you have collected your images/ frame/ prints/ album these are no longer our responsibility. If any images are lost/ damaged we cannot offer any replacements or refunds.
  • We do not accept any refunds.